We connect residential properties across Germany with fibre right into each apartment and supply them with internet, TV and phone.
Residents
Business
Fibre right into the apartment, so remote working, streaming and smart home tech work from move-in day.
Fibre network, internet and phone, and TV: everything from one provider.
Fibre networks into the media distributor and every room, with all in-house technology installed by move-in.
The bandwidth you book is really available to you, with only minimal dropout rates even at peak times.
Bandwidth per connection
50 to 1000 Mbit/s
TV via web TV, on the app or a Fire TV Stick, and on the go on laptop, tablet and smartphone.
How it works
We bring fibre into your property in three steps: from the data centre via the media distributor into every apartment. For internet, TV and phone you have one contact.
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Your building is connected directly to the data centre, so residents do not share bandwidth with other buildings and enjoy the best connection.
The media distributor or technical room is connected directly with fibre. We lay the lines into the property as FTTH or FTTB. With our four-fibre solution, three further fibres are available for services such as heating meter readers, digital notice boards or smart home.
All in-building technology is installed by move-in day, so residents are online from day one. Internet up to 1 Gbit/s, TV and phone come from one provider, with one contact for everything.
Whether it is a real estate fund, student accommodation or a new build: we offer specialised solution concepts adapted to the needs of each target group and are happy to advise you on choosing the right technology.
We work closely with the portfolio managers of real estate funds and equip fund properties with our network systems, so they are state of the art from the start and remain up to date in the long term.
For small units and short tenancies: a reliable network for many simultaneous users, ready to use on move-in day.
Modern communications technology needs enough space and belongs at the very start of planning. We are happy to advise you on choosing the right technology for your project.
Resident satisfaction is key to a lasting partnership. We support you with flexible network options tailored to your residents.
Communications technology is now one of the most important basic needs. We rely on state-of-the-art technology that increases the value of your property.
Our young and motivated team works with passion every day to give you the best service and the most innovative infrastructure. Across Germany, we connect residential units with fibre optic lines. For us, good network technology is the key to modern living.
Service & Support
The essentials on moving in, plans, moving out and faults. Cannot find your question? Then get in touch with us directly.
If you only want to use the free month for now and do not want to sign a contract yet, email your move-in date, the property address, your flat number (printed on the FRITZ!Box in your flat) and, optionally, your mobile number to service@dtnetservice.de at least three days before you move in. Your FRITZ!Box will then be active as soon as you move in.
The easiest way is online: in the availability check you choose your address, plan and options and sign the contract straight away. A paper contract is available there as well.
Check AvailabilityYes. A FRITZ!Box is pre-installed in the media distribution box, to rent or to buy. For your own device we need its MAC address plus make and model. Support for third-party devices is charged at a flat €75.
On first occupancy your internet works from moving day and the first month is free. If you move in on 3 April, for example, you pay from 3 May. Just email your move-in date, name and address to service@dtnetservice.de at least three days in advance.
As we have equipped your building with fibre, we offer you our service. However, you are free to switch to another provider at any time: a third-party provider can access our line to the building via a handover point or rent our line to your flat. Please talk to your preferred provider directly about this.
You can withdraw within 14 days of signing. Simply send an email to service@dtnetservice.de.
If your contract with your previous provider is still running, switching to us is free of charge for the remaining term, for up to 6 months. Just let us know at service@dtnetservice.de.
50 Mbit/s is enough for browsing and occasional streaming, 100 Mbit/s for lots of streaming. 200 Mbit/s also suits home working, and 400 or 500 Mbit/s covers gaming too. 1 Gbit/s is the fastest option, also for families.
That depends on the signal source in your building, which is listed in your welcome brochure. Cable and processed satellite signals need a DVB-C receiver, satellite needs a DVB-S receiver and Unicable needs a DVB-S receiver with SCR or JESS support.
Yes, we are happy to introduce our DT Net TV packages. For questions about external packages, please contact the relevant signal provider: Symbox 0800 1030010, Telekom 0800 3301201, Vodafone 0800 444059 3005. Your welcome brochure shows which TV signal source your flat has.
DT Net TV brochure (PDF, German)With bulk billing there is one contract for the whole property, charged via your annual service charge statement from the property management. With individual billing there is a supply agreement with the developer or property management, residents sign their own contracts and are billed by that contract partner.
Send us your cancellation together with proof of your move, such as your tenancy termination or a registration certificate.
Cancel onlineUnless agreed otherwise, send a short email to vertrieb@dtnetservice.de. We will then post you a return label so you can send the FRITZ!Box back free of charge.
Yes, if you move to a property we do not serve. We will need suitable proof of this.
Restart the FRITZ!Box: unplug it, wait one minute and plug it back in. Then check all cables, the Power and WLAN LEDs on the FRITZ!Box and the lights on the Genexis box. The LAN cable must be in LAN1 on both the FRITZ!Box and the Genexis box. If your connection has never been activated, or if this does not help, contact us by email or phone.
Fault hotline +49 9161 8719544Restart your devices first. If the speed is still too low, run a wired LAN speed test at iperf-ost.versatel.de and email the result to vertrieb@dtnetservice.de.
Reset your phone settings and set them up again using our FTTB or FTTH guide. Contact us if incoming calls do not arrive, calls drop after about 30 seconds or you hear the announcement “Guthaben reicht nicht aus” (insufficient credit).
Check plugs and cables for damage, reset the receiver to factory settings and run a channel scan. For IPTV, also check your internet connection and activation code. If a technician visit is needed for a fault caused on your side, it costs €99.
Clear your browser cache and cookies, reconnect to the WLAN and restart your device. If it still does not work, request a callback or email support@dtnetservice.de, and be sure to say when you can be reached in your room.
Please send us the following. To add a device without double authentication: room number, username, the device’s IP or MAC address and name, your name and address, email address and a phone number for queries. To remove a device: username, room number, name and address, email address. Lost login details: room number, name, residence and move-in date.
Email the device’s MAC or IP address with your username, room number and residence to support@dtnetservice.de. You will receive an email once the device is activated.
That depends on your residence. Just ask us at support@dtnetservice.de.
There is a dedicated address for every request, so your message goes straight to the right team.
Internet from your first day in the new home: one month of 100 Mbit/s free of charge.
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